A MESSAGE TO OUR HOMEOWNERS ABOUT COVID-19
A letter from Chris Dunn, Local Owner
To our valued homeowners,
At Renewal by Andersen, the health and safety of our homeowners and employees will always be our top priority.
Like most of you, we are monitoring the effects of coronavirus (COVID-19) and the health concerns facing our communities. As a result, we have taken numerous actions to do our part in helping limit the spread of the virus, while still providing you with the exceptional products and services that homeowners have come to expect from Renewal by Andersen.
We are following PHAC guidelines for businesses, including increased cleaning at our offices and facilities and revamped health precaution policies for one-on-one and in-home interactions. We have also temporarily halted our neighborhood marketing efforts.
For our employees, we have restricted all non-essential domestic and international business travel, and enacted new leave policies that allow employees to stay home and self-quarantine where warranted. This includes our in-home design consultants, as well as our installation and service teams.
For homeowners who have scheduled design consultations and window installation projects and have chosen to keep their appointments during this time, we want to make every effort to meet your expectations and honor your appointments, all the while following the enhanced health precaution guidelines from the PHAC. If you choose to postpone your appointment until a later date because you or someone in your household is ill, or simply because you are not comfortable meeting with us at this time, we understand.
When it comes down to it, it is you, our homeowners, who have the final say in how and when we work with you. Your comfort level inviting us into your homes is paramount. As always, we are honored and humbled by your invitation, and we look forward to helping you with your home improvement projects, both now and in the future.
We will continue to monitor this situation and adjust as necessary to ensure the safest possible outcomes for our homeowners and team members.