We’re Only Human, So We’ll Never Claim…That We Don’t Make Mistakes.
But If We Make A Mistake,
We Fix It… PERIOD.
We hate to say this, but when it comes to windows and window installations it so easy to cut corners and hide mistakes. If you think about it, you realize that over 80% of a window and a window installation is what you can’t see. It’s one of the reasons why so many companies can quote you ridiculously low prices—they know they can cut corners to pad profits. But worse yet are those companies that hide their mistakes and accept marginal work. After all, once you cover it with caulking and throw up the trim…who’s going to know?
We know—and at Renewal, we don’t hide or lie about our mistakes…we own up to them and do everything in our power to make it right.
In all of our years of working in the window installation industry, we have seen so many companies come and go which should raise concern from the client point of view. Why? Because they were willing to accept marginal work and call it good. In fact, we still find a lot of that shoddy work when we’re called in to fix it. It’s our firm belief that the reason we’re still around is because we refuse to accept marginal work. In fact, we’ve been known to rip out windows and start over—even if it’s going to cost us money.
Why? Because at the end of the day we know that any mistake, no matter how small, can result in windows that simply will not last. Canada weather is brutal, and anything less than a perfect install is asking for trouble. That’s why we do everything in our power to make sure your windows are installed as close to perfection as possible. We simply refuse to accept mistakes and marginal work.
Simply stated, you are going to see your windows every single day…do you want to be reminded of the company that got it “almost” right, or of the company that got it EXACTLY right?
Bottom Line: Even if it costs us money, we want to be remembered as the company that got it EXACTLY right.